Operations Coordinator - HRA

USPack Benefits for Full Time positions include:

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

• 401(K)
• Paid Sick Time

• Monitor routes to ensure all are covered, IC check‑in is complete, and routes run on time.
• Create routes according to customer requirements and communicate changes to dispatch and ICs.
• Monitor dispatch board to ensure customer requested delivery times are met.
• Communicate delays or problems to the customer and dispatch department.
• Ensure ICs provide services in the vehicle type requested by the customer.
• Ensure compliance with IC log‑in process and EC‑mobile.
• Work directly with ICs to assist with issues encountered while under dispatch.
• Arrange for STAT coverage for customers as needed.
• Restructure routes as requested by the customer to ensure on‑time execution.
• Ensure ICs provide contracted delivery services in compliance with customer regulations.
• Assist with contracting of ICs as needed.
• Complete daily service reports required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date.
• Ensure ICs provide services in a uniform shirt with visible , as required by customers.
• Perform other duties as assigned.

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful; able to work effectively in a fast‑paced environment.
• Independent judgment to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Maintain a valid driver’s license and a clean, functional vehicle.
• Develop and maintain meaningful business relationships with customers.
• Lift up to 50 pounds on occasion.
• Work overtime as necessary.

• College Degree or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Shift Days: Monday through Friday

Shift

Hours:

8:00 a.m. – 4:30 p.m. (available to work extra hours, weekends, and holidays preferred)

Pay Rate: $18.50 – $20.00 per hour (dependent upon experience level)

Travel: 25% within the Cromwell Region