Clinic Patient Access Representative - Crookston

Overview

River View Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.

River View Health operates a 25 bed Critical Access Hospital, River View Recovery Center; a chemical dependency outpatient treatment program, River View Home Care and five primary care and specialty clinics in the hospitals service area.

We have a robust scholarship program for those furthering their education in a medical field, excellent benefits, and a friendly work environment. Full-time benefits include health insurance, free single vision and basic dental insurance, life insurance, long-term disability and short-term disability, and employer HSA contributions. Other benefits include employer pension matching, shift differential, incentive/premium pay, free annual biometric screening and paid volunteer time off.

River View is an Equal Employment Opportunity employer.

Responsibilities

Patient Access Representative - Crookston Clinic

Schedule:

Full-Time (1 fte) - 80 hours per pay period

Clinic hours:
Monday-Friday 7 AM - 7 PM

Pay Range: $20.06 - $28.08 (D.O.E - dependent upon experience)

Job Status:
Non-Exempt/Hourly, benefitted position

River View Health has an opening for a full time (80 hours every 2 weeks) Patient Access Representative - Crookston Clinic. This position would cover shifts between 7 a.m.

- 7 p.m. in our Crookston Clinic and would have a weekend rotation once every 6 weeks from (9 a.m.

- 1 p.m.).

The Patient Access Representative:

* Answers phones and schedules patients.

* Greets and registers patients while collecting and accurately entering all information required for visit.

* Communicates clearly and effectively with patients and families, physicians, nurses and insurance companies.

* Performs insurance verification either real time or manual verification for eligibility.

* Performs point of service, collection of co-pays and other patient liability..

* Obtains signatures for all necessary documents.

* Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.

* This position will be cross trained to the Emergency Department for Patient Access responsibilities in that area when needed.

Qualifications

Required:

* Minimum two (2) years of customer service experience

* Ability to sit, stand or walk for long periods of time

Preferred:

* Experience in health care setting

* Proficiency with Microsoft Office

* 1+ years of experience in a Patient Access setting

* 1+ years of experience with an Electronic Medical Record such as Epic

* Basic knowledge of medical terminology and medical insurance

Competencies:

* Ensure accurate data entry for patient registration and scheduling

* Ability to work effectively in a team environment

* Good communication skills (verbal & written), organization, leadership, and problem-solving