Transportation - Substitute Transit Route Coordinator Job Crookston area,Minnesota USA,Transportation

Summary of Primary Function

Under the direction of the Assistant Director of Transportation Programs and in line with Tri‑Valley’s philosophy, mission, and goals, the Transit Route Scheduler’s primary responsibilities include daily scheduling and dispatching of the Heartland Express Transportation services as well as related word processing and general program support duties. Route scheduling responsibilities include coordinating rides, scheduling special trips, ticket management and sales, monthly reports, and public relations.

The candidate consistently displays a positive, respectful demeanor toward callers, clients, vendors, and drivers.

Essential Functions and Responsibilities Primary Duties and Responsibilities

Answers incoming calls; assists or transfers to others as appropriate.

Operates a variety of communication equipment including two‑way radio, telephone, computer and scheduling system.

Schedules daily calls and reservations in Marshal, Kittson, Pennington, Polk, Red Lake, Clearwater, Norman and Mahnomen Counties, including in‑town commuters, rural and inner‑city buses using dispatch software.

Monitors two‑way radio, mobile phones and vehicle location via dispatching software for scheduling and field information; notifies supervisor of situations requiring attention.

Provides public transportation information to passengers, the general public and other agencies; offers quality customer service and responds to inquiries in a courteous manner.

Responds to emergency situations, including hazardous and severe weather conditions, coordinating with supervisors, police and other dispatchers as required.

Communicates with passengers as needed.

Answers position‑related questions and transfers to appropriate personnel when necessary.

Tracks and monitors allocation of bus tickets to drivers.

Prepares the rural route and special trip listings for drivers.

Prepares and enters a monthly calendar of all routes into dispatch software.

Notifies the public of closures.

Tracks riders’ no‑shows.

Schedules daily bus routes in response to passenger service requests (same‑day service), reviewing, organizing, and maintaining trip manifests to maximize route efficiency.

Maintains riders’ profiles, including home addresses and phone listings for all new and existing riders.

Secondary Duties and Responsibilities

Creates and maintains various documents, reports, spreadsheets, and data as directed by supervisor.

Assists in preparing monthly status and annual reports.

Schedules special trips as requested.

Has general knowledge of Jefferson routes.

Sells Transit bus tickets, including Summer Kid passes.

Stays updated on FTA Part 40 requirements to make reasonable suspicion referrals.

Serves as a back‑up Route Scheduler for the RTC program.

Helps maintain the cleanliness of the office location.

Performs other duties and tasks as assigned by supervisor.

Minimum Requirements

Associate’s degree or two years equivalent of experience in a similar position such as office support, dispatch, communications, or reception/switchboard, utilizing phone, organizational, and communication skills with the public.

Two years of experience working with computers, including Microsoft Word, Excel, email, and internet.

Ability to understand city street structure and effectively communicate city and rural directions.

Excellent interpersonal, written, and verbal communication skills.

Pleasant and professional phone skills.

Ability to work as part of a team and establish effective working relationships with others.

Pass pre‑employment drug screening and background search requirements as listed on the Conditional Job Offer; continuously meet required standards thereafter, including subsequent testing as appropriate.

Benefits

401K/Roth and ESST

Final date to receive applications

Until Filled

Employee Type

Regular, Substitute

Hours per Week

As Needed

Contact

Elizabeth Hensrud, elizabeth.hensrud

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