Account Management Specialist - Crossville, TN

POSITION OVERVIEW:

The Account Management Specialist provides financial, administrative, and clerical support to the organization. This position assists in the full spectrum of responsibilities surrounding receipt of payments including verifying and posting receipts and resolving and/or escalating any discrepancies. Accounts receivable duties include ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts.

• Integrity – We never compromise on our word. We act with transparency – we are a trusted partner.
• Pride – We are proud of our people and they are proud to work for Master Corp.
• Quality – We do things the right way and strive to continuously improve every day.
• Dependability – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
• Respect – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage – Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus – Builds strong customer relationships and delivers customer‑centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage credit memos and communicate to appropriate staff (operations/corporate)
• Initiate and follow through on calls to customers for invoice payments
• Responsible for deposits and deposit transaction files
• Create necessary and accurate reports for operations staff (i.e. “partials”)
• Render reports, business correspondence, and procedures

• High School Diploma/GED or equivalent combination of education and work experience.
• Preferred:
  College Degree or Vocational Certification
• 18 months of work experience in an accounting position preferably in accounts receivable (collections).

• Excellent verbal and written communication skills
• Demonstrated ability to read, analyze and interpret general business communications, professional journals, technical procedures or governmental regulations as they pertain to accounting and our industry.
• Effectively present information and knowledgably and appropriately respond to questions from associates and customers.
• Use good judgment with resolution of typical day-to-day collections issues
• Correctly interpret instructions both written and verbal
• Demonstrate effective use of Microsoft Excel/Word
• Ability to meet deadlines
• Inherent or learned ability to gain respect and cooperation from employees and customers

Rarely – on average 5% of travel on a quarterly basis

• This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.

The is not limited to the above‑mentioned job description and may be requested to do additional tasks as directed by Master Corp Management.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive…