Appliance Service Coordinator

Appliance Service Coordinator

Crowley, LA

Keep Things Running Behind the Scenes! Are you organized, customer-focused, and thrive in a fast-paced office environment? We're looking for an Appliance Service Coordinator to be the go-to person who keeps our service department operating smoothly. From scheduling technicians and assisting customers to coordinating parts and managing service requests, you'll play a key role in ensuring every repair is completed efficiently and with exceptional customer service.

If you enjoy multitasking, solving problems, and being the person who keeps everything on track, we'd love to meet you!

What You'll Do

• Schedule and dispatch service technicians for in-home and in-shop repair appointments
• Coordinate daily technician schedules and adjust routes as needed
• Answer customer calls, emails, and service requests professionally
• Provide customers with appointment updates and repair status
• Order appliance parts using model and serial numbers
• Track incoming parts and coordinate deliveries with scheduled repairs
• Maintain accurate service records, work orders, and warranty documentation
• Monitor open service tickets to ensure timely completion
• Manage inventory of commonly used parts and supplies
• Communicate with technicians, manufacturers, vendors, and customers to keep repairs moving efficiently

Skills and Experience

• Previous experience in customer service, dispatching, administrative support, or service coordination preferred
• Strong organizational and multitasking skills
• Excellent communication and phone etiquette
• Comfortable using computers and learning new software
• Ability to stay organized and prioritize in a fast-paced environment
• Strong attention to detail and follow-through
• Team player with a positive, customer-first attitude

Bonus Skills

• Experience with dispatch or service management software
• Knowledge of appliance parts or repair terminology
• Inventory or warehouse experience

Physical Requirements

• Ability to sit for extended periods while working on a computer and phone
• Occasionally lift up to 30 pounds
• Comfortable working in both an office and warehouse setting when needed

Why You'll Love This Opportunity

• Monday through Friday schedule — enjoy your evenings and weekends
• Stable, full-time position
• Supportive team environment
• Opportunity to grow your skills with an established company
• Make a direct impact by helping customers and keeping operations running smoothly

Ready to build a career with a company that values organization, teamwork, and outstanding customer service? Apply today!

Benefits

• Weekly pay
• $5 prescription drugs
• $5 doctor's visit copays
• Free teledoctor service
• Free counseling services
• Life insurance included
• Vision insurance included
• Dental insurance included
• Vacation and holiday pay
• Scholarship Opportunities
• 401(k) retirement plan
• Free legal services
• Our unbeatable employee discount program