Account Manager , Facilities Maintenance

Account Manager

We are looking for an ACCOUNT MANAGER to join our team! Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities
• Ongoing professional development and continuing professional education.

As the Account Manager, you will work within a dynamic team while working directly with leadership. In this role you will leverage leadership skills and experience to oversee and execute customer maintenance requests and programs in a fast-paced high-volume environment while developing relationships and partnering with third-party vendor partners.

• Effectively manage a high-volume assignment of service requests through the work order life cycle to ensure completion with all predefined KPI requirements while maintaining profitability.
• Utilize phone, email, and multiple CMMS systems to provide timely and accurate communication on work orders or other assignments to all stakeholders.
• Dispatch vendor partners for work orders and ensuring they arrive in accordance with schedule.
• Source potential vendor partners to develop partnerships while negotiating rates to maximize profitability.
• Input necessary data into computer system to track and follow up on customer requests.
• Keep accurate data and documentation of service requests.
• Analyze customer inquiries and determine means of resolution pertaining to scope of services and make appropriate suggestions to resolve the problem.
• Communicate in a professional manner both written and verbally when communicating with customers.
• Answer the phone and/or email promptly. Position involves heavy phone and email traffic inbound/outbound with customers and service providers.
• Manage and maintain all external relationships equally and effectively inclusive of, but not limited to clients and vendor partners.
• Provide leadership and support to team members.
• Prioritize tasks with conflicting deadlines.
• Work collaboratively within a team but also independently.
• Assist with daily reporting and identification of priorities across team members.
• Host and display professional verbal communication in team and client meetings.
• Assist leadership with root cause analysis and develop action plans to prevent.
• Detail oriented while ensuring compliance to process and procedures.
• Assist and/or monitor after-hours requests when needed on evenings, weekends, and holidays.
• Remain calm and composed when dealing with an ever-changing environment and high demands.
• Perform other duties as required by leadership.
• Perform additional tasks as assigned.

• Minimum of 3 years of experience in account management; previous experience in Facilities Maintenance/Construction a plus.
• Previous experience in construction management preferred.

• Familiar with CMMS systems.
• Proficient in Microsoft Office Applications; intermediate to advanced Excel skills necessary.

Equal Opportunity Employer/Disability/Veterans

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand, and finger coordination…