Facilities Coordinator II, Exterior Services

About the Role

We are looking for a Facilities Coordinator II to join our team.

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities and an onsite gym
• Ongoing professional development and continuing professional education.

• Manage Work Orders:
  Handle a high volume of incoming work orders promptly and efficiently.
• Customer Support:
  Address customer inquiries about services, offering appropriate solutions to resolve issues.
• Vendor Relations:
  Cold call potential vendor partners to establish new partnerships.
• Dispatch Coordination:
  Schedule and dispatch vendor partners for work orders, ensuring timely arrivals.
• Email Management:
  Efficiently manage high-volume email communications.
• Multi-channel Communication:
  Effectively handle multiple communication channels simultaneously.
• Issue Analysis:
  Analyze customer inquiries to determine effective resolution strategies.
• Responsive Communication:
  Answer phone calls and emails promptly to provide excellent customer service.
• Data Management:
  Input necessary data into the computer system to track and follow up on customer requests.
• Team Contribution:
  Support team efforts by achieving goals set by the Manager.
• Task Prioritization:
  Prioritize tasks with overlapping timelines efficiently.
• Independent Problem Solving:
  Work independently and self-solve issues as they arise.
• Accurate Documentation:
  Maintain accurate data and documentation of service requests.
• Multitasking:
  Manage multiple tasks in a fast-paced environment.
• Positive Attitude:
  Maintain a positive attitude and pleasant phone demeanor.
• Composure:
  Stay calm and composed in a dynamic and demanding environment.
• Team
  
  Collaboration:
  
  Be a supportive team player, ready to assist teammates as needed.
• Software Proficiency:
  Proficient in Microsoft Office, with intermediate or higher skills in Excel.

• Three plus years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in Facilities Maintenance/Construction a plus.
• Must be able to pass a background check and drug screen.