Administrative Assistant-Clerical entry level position at HPC International, Inc. Crow

Administrative Assistant – Cl­erical entry level position (09.25.25) at HPC International, Inc., Crown Point, IN.

The HPC Education Manager™ division manages education expense requests for employees of hospitals and other health‑care organizations. As an EM Admin Assistant you will:

• Assist Account Rep(s) with non‑book related educational expense requests (association memberships, subscriptions, conference fees, continuing education courses, CME/CE/PD workshops).
• Review new requests and acknowledge receipt via email, gathering missing details and entering manual requests into the online portal.
• Communicate with requestors by email and phone to provide progress updates.
• Secure pre‑approval for each request from the requestor’s supervisor, ensuring the expense is eligible for coverage.
• Upload pre‑approval and denial documents, payment confirmations, and receipts into the portal.
• Process payment to vendors for pre‑approved expenses.
• Assist with enrollment for conference and continuing education courses.
• Maintain an average turnaround time of 1–2 weeks for all expense requests.
• Complete weekly reconciliation using Microsoft Excel to match portal balances with bank balances.
• Mentor and train new EM Administrative Assistants as part of the peer‑mentoring program.

• Exceptional attention to detail and organizational skills.
• Strong mathematical and analytical abilities.
• Collaborative team player.
• Self‑motivated, enthusiastic, and positive attitude.
• Excellent verbal and written communication.
• Comfortable interacting directly with customers and vendors.
• Flexible, capable of multitasking in a fast‑paced environment.
• Proactive follow‑up and prioritization skills.
• High standards of conduct, integrity, and good judgment.

• High School Diploma or equivalent.
• Some college education preferred.
• 4+ years of customer service and/or accounting experience in a B2B environment.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).

• Multiple health insurance plans.
• Dental insurance.
• Vision insurance.
• Short‑term and long‑term disability.
• Life insurance.
• 401(k) and profit‑sharing plan.
• Generous paid time off and sick leave.
• 12 annual holidays.

Employees in this position may advance to an EM Account Rep role after one year. Account Reps manage 1–2 client relationships, oversee program performance, and drive savings for each client.

HPC International, Inc. is a certified diverse MBE and provides equal employment opportunities (EEO) to all employees and applicants. HPC prohibits unlawful discrimination and harassment in all employment practices and operates at‑will employment.