Care Management Assistant

Care Management Assistant

The Care Management Assistant performs secretarial or clerical functions to support the administrative operations of an assigned department. The Care Management Assistant supports the Care Management Department by providing clerical and administrative relief for the department's Care Managers and Social Workers. This position assists with the operations of care delivery by arranging post-discharge services, managing Medicare correspondence, providing clinical updates to commercial payers, as well as communicating necessary discharge planning updates to patients, families, and hospital care team staff.

With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

• Schedule: Monday – Friday, 7:30am - 4pm (5 days one week, 4 days one week)
• Obtain status details regarding care authorizations and supervisory visit requirements from insurance payers
• Communicate Medicare rights to patients and their family members if applicable; issues written Medicare-related communications to patients, including status changes, and follow-ups
• Prepare and provide patient care teams with detailed written reports describing the nature of the care required, with supportive documentation from patient records, community resources, services, and equipment needed to assist in meeting patient and family post-discharge needs.
• Coordinate transportation, post discharge and prepare discharge packets for post-acute providers.
• Perform other duties as assigned
• Comply with all policies and standards

• High School Diploma/GED required
• 1 year of clerical/office experience required
• 1 year of hospital experience preferred

Travel is required:
Never or Rarely

Equal Opportunity Employer

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.