Clinical Team Manager RN

Clinical Team Manager Position

Location:

Crown Point, IN.

Role:
Clinical Team Manager will assist branch leadership in coordinating hospice services, ensuring regulatory compliance, and managing staff and processes.

• Ensure overall coordination of hospice services is delivered according to acceptable standards of practice and company procedures.
• Review and approve patient information submitted by licensed professionals.
• Assist with patient care review meetings (Case Conference and Interdisciplinary Team).
• Review and approve orders and provide oversight of patient care.
• Assist the branch director with day-to-day office and staff management related to patient care.
• Assist with ongoing education and training of all branch clinicians to ensure understanding of documentation requirements to meet regulatory standards.
• Facilitate relationships between physicians, referral sources, patients, caregivers, and employees.
• Review on‑call coordination notes reports daily.
• Communicate with patients and families to introduce the care team, discuss services, and inform potential start of care visit dates; manage follow‑up with sales team.
• Provide educational materials for family and staff on medical diagnoses, provision of care, psychosocial aspects of chronic illness and disability, and end‑of‑life care.
• Assist with maintaining provider requirements; work with providers, sales, and clinical staff to resolve issues.
• Process workflow, coordination notes, and administrative tasks timely.
• Back up the intake coordinator to receive and enter referrals from payors, physicians, facilities, and staff; clearly identify referral source.
• Attach referral paperwork to the medical record in a timely manner.
• Communicate acceptance of referrals to referral sources, as needed.
• Back up the Patient Service Coordinator to reschedule missed and declined visits and process reassigned and rescheduled requests, ensuring timely completion.
• Review patient schedules and approve schedule changes to ensure clinical skills of assigned staff meet patient requirements.
• Follow up on orders when medical records cannot retrieve the unsigned order.
• Remain up to date on internal announcements and ensure company policies and procedures, critical pathways, standards of care, and practice guidelines are met.
• Provide orientation and in‑service training to field and office staff to meet patient needs, particularly with documentation standards, tracking and documenting education.
• Assist the Branch Director and administrator during surveys.
• Attend and participate in staff meetings and in‑services.
• Attend community education functions.
• Address action items and goals to ensure team accomplishments.
• Participate in administrative on‑call; support the on‑call nurse and provide software management related to processing intake and workflow during off hours.
• Conduct continuous quality assessment and performance improvement activities, as assigned.
• Complete onsite supervisory visits, as assigned.
• Assume leadership when the branch director is out of office; perform supervisory tasks such as evaluations, counseling, or hiring/termination recommendations.
• Manage referral intake and delivery process to ensure assessment visits are scheduled and performed timely per policy.
• Assist with patient review meetings and address care decisions based on reviews.
• Contact physicians to obtain orders for continued service provision or add‑on services.
• Enter and approve all orders; route to medical records for physician signature.
• Ensure existing orders for requested medical supplies.
• Enter detailed non‑admit information into patient record if no visit was made; inform the branch director of any non‑admission.
• Review and process wound score deviations; document action and follow‑up.
• Review vital sign alert reports; document follow‑up and physician notification.
• Receive and assess lab reports for normality; fax reports to the physician for signature, scan confirmation into medical records.
• Initiate employee and patient infection reports, as necessary.
• Review evaluation documentation and plans of care (POC); follow up on documentation requiring correction.
• Process POC and verify correct start of…