Parts & Branch Customer Service

Department: Branches Job Status:
Full Time

FLSA Status: Non-Exempt

Reports To:

Branch Manager

Amount of Travel Required: No travel required

Positions Supervised: None

POSITION SUMMARY
This position is responsible for providing high-quality customer service while supporting shipping, receiving, inventory control, and parts distribution operations. Duties include processing parts orders, handling inbound and outbound shipments, performing data entry and cycle counts, ensuring accurate distribution of parts and hardware, housekeeping, and various shop tasks. A working knowledge of parts and equipment and a strong customer-service mindset are essential.

The goal of this role is to deliver world-class service to both internal teams and NLB customers.

Essential Functions

• Respond to incoming customer calls related to parts orders and inquiries
• Provide customers with quotations, order status, and product knowledge
• Receive, inspect, count, weigh, and verify incoming and outgoing materials
• Pull, stage, and post materials, components, and parts for shop orders, work orders, and
  customer orders
• Receive and process inbound and outbound transfer orders from Michigan and other branch
  locations
• Enter shipment weights and shipping charges and apply appropriate shipping labels
• Perform inventory transactions including data entry, cycle counting, and stock reconciliation
• Maintain accurate records and ensure compliance with company procedures
• Performs shop housekeeping duties and other shop tasks as required

POSITION QUALIFICATIONS
Competency Statement(s)
Accountability - Ability to accept responsibility and account for his/her actions.
Accurate - Ability to perform work accurately and thoroughly.
Decision Making - Ability to make critical decisions while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Diversity Oriented - Ability to work effectively with people regardless of their age, race or gender
Energetic - Ability to work at a sustained pace and produce quality work.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

Education
High School Graduate or General Education Degree (GED)

Experience
One to two years related experience would be a plus but not required

SKILLS & ABILITIES
Certificates & Licenses
Valid Indiana Driver's License.
Ability to pass Hi-Lo Driver Exam and receive a Hi-lo License.

Other Requirements
While performing the duties of this Job, the employee is frequently exposed to moving mechanical
parts.
The employee is occasionally exposed to high, precarious places; outside weather conditions;
extreme cold and extreme heat.

PHYSICAL DEMANDS
Physical Abilities Lift /Carry
Stand C (Constantly) 10 lbs. or less F (Frequently)
Walk F (Frequently) 11-20 lbs. F (Frequently)
Sit O (Occasionally) 21-50 lbs. O (Occasionally)
Handling / Fingering C (Constantly) 51-100 lbs. O (Occasionally)
Reach Outward O (Occasionally) Over 100 lbs. N (Not Applicable)
Reach Above Shoulder O (Occasionally)
Climb O (Occasionally)
Crawl O (Occasionally)
Squat or Kneel O (Occasionally)
Bend O (Occasionally)

Push / Pull
12 lbs. or less F (Frequently)
13-25 lbs. O (Occasionally)
26-40 lbs. O (Occasionally)
41-100 lbs. O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

Other Physical Requirements
Vision (Near, Distance, Peripheral, Depth Perception)
Sense of Sound (hearing protection required in certain areas)
Sense of Touch
Ability to wear Personal Protective Equipment (PPE) (Hearing and eye protection and hard hat.)

WORK ENVIRONMENT
The work environmental characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.