Field Service Technician; mid - west & Ohio) Hardware

Field Service Technician (mid - west & OH)

Service and maintain gas engines across the Midwest and Ohio to maximize uptime.

Location:

Crown Point, Indiana, United States

Compensation: $35 - 45 USD / hour

Job Tags:
Hardware

The Field Service Technician will provide efficient, high‑quality, and cost‑effective service to customers. We are hiring 3 technicians to support different geographic needs within our service organization:

• Midwest Region Technician – This role will support customer sites across the Midwest, including states such as MN, IA, WI, IL, IN, and MI. Some travel, including occasional overseas assignments, may be required.
• Ohio‑Based Technician – This role will primarily support a major project located in New Albany, Ohio. While limited travel may be required for initial training, the ongoing focus will remain on this project site. We are seeking candidates based in or within reasonable commuting distance of the Columbus, OH area.

• Deliver an efficient and cost‑effective service to customers, to ensure that:
• Maintain OEM certification status by keeping up to date with E‑trainings, classroom trainings, and practical hands‑on field tasks.
• Maximum availability of INNIO gas engines and related balance of plant is achieved through fast response, troubleshooting, and fault rectification.
• Scheduled maintenance is carried out to the required standard to avoid unnecessary replacement of parts and engine downtime.
• After hours callouts are responded to in a timely manner.
• Oil samples are taken, labelled and dispatched to the laboratory in accordance with agreed standards and procedures.
• Parts are selected, ordered and used correctly, with any parts that prove unnecessary being returned to the warehouse to keep waste to a minimum.
• Van stock is maintained in good condition, accurately inventoried, and the Parts Department is notified upon usage.
• Ensure that liaison and communication with the Service Manager, customers, and subcontractors on site is maintained at all times.
• Service Reports and recommendations provided in a timely and professional manner.
• Protect and develop the industry standing of Clarke Energy by building and maintaining positive relationships with customers, based on consistently professional dealings and attitude.
• Maintaining a high level of site housekeeping and presentation.
• Ensuring that company supplied equipment is well maintained and kept at a high standard of cleanliness.
• Maintaining tools in a good and safe working order and calibrated as required.
• Support the Service Manager by supervising and training Apprentices and new employees as required.
• Follow and adhere to Health, Safety, and Environmental standards and regulations at all times.

• High level of skill working in the field with a minimum of 5 years field service experience.
• Large gas engine knowledge and experience.
• Electrical and/or mechanical knowledge.
• Willing to travel extensively and work alone.
• Willing to work overtime and weekends when required and travel away from home up to 80% of the year Monday - Friday.
• Reasonable level of IT skills.
• Desirable:
  Power generation knowledge and experience and knowledge of reciprocating gas engines and engine overhauls.
• This requires the job holder to demonstrate that they are consistently trustworthy and professional.
• Reliable and dependable.
• Responsive to customers' needs.
• Supportive and able to work well with colleagues.
• Effective in managing their time and workload.
• Prepared to work under own initiative and do what is required to get job done.
• Committed to quality and improvement.
• Willing to take responsibility for work and actions.
• Keen to seek out and act on ideas for self‑improvement.
• In addition, it is particularly…