Career Coach​/Case Manager - Indiana Statewide

Role:
Career Coach/Case Manager Locations:
Lafayette, IN/ Jeffersonville, IN/ Columbus, IN/ South Bend, IN/ Marion East, IN/Marion North, IN/Washington, IN

Job responsibilities:

Manages a caseload of participants and provides work readiness counseling and mentoring

Assesses participant competencies, work history, educational attainment, skills, and abilities; identifies challenges to finding employment and prompts them to find solutions

Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness

Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals

Maintains information about area resources and employers

Ensures participant accountability and attendance; tracks and maintains employment retention goals

Provides government agencies with prompt notification that a participant has lost or reduced hours of employment

Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues

Provides information to participants on available training and/or jobs that will lead to advancement

Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts

Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued

Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency

Facilitates customer access to training, education, and to employment services, as well as job-specific information; provide case management to customers at the appropriate level

Qualifications:

Associate’s degree from an accredited university or college, or 12 months of related work experience

Excellent verbal and written communication skills

Demonstrated customer service skills

Familiarity with the communities being served, with knowledge and understanding of local needs and resources

One to three years’ experience in workforce development or related programs preferred

Travel requirements:
Frequent Local Travel
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