Office Operations Manager

Location: Crystal Lake, IL
Type: Full-Time
Compensation: Commensurate with experience

Flood & Associates, CPAs & Advisors is a well-established, client-focused accounting firm known for delivering exceptional service to businesses, estates, trusts, nonprofits, and individuals for over 60 years. We are currently seeking a dependable, detail-oriented Office Operations Manager to support our accounting, administrative, and client service teams.

This position is a vital, multi-faceted role that ensures smooth day-to-day office operations and helps support the high level of service our clients expect. You will be a key point of contact for both clients and staff, contributing to a professional and welcoming office environment.

• Monitor internal processes to ensure compliance with firm policies and regulations.
• Contribute to firm-wide technology upgrades and IT systems, ensuring seamless operation and tech support.
• Maintain physical and digital filing systems.
• Prepare and format client-facing documents and reports.
• Schedule meetings and maintain calendars for accountants and partners.
• Order office supplies and manage vendor relationships.
• Coordinate mail, deliveries, and couriers.
• Answer phones, greet clients, and manage front-desk inquiries.

• Drive client onboarding improvements and enhance communication protocols.
• Coordinate tax season communications and deadlines.
• Manage client tax document collection and organization.
• Oversee client portals and provide basic tech support.

• Assist with recruiting, staff onboarding, and internal training.
• Ensure compliance with data security and internal firm policies.
• Support a professional, organized, and efficient office environment.

• Prior experience in a CPA firm
  , tax office, or similar professional setting preferred.
• Experience with accounting or tax software is a plus.
• Excellent organizational and communication skills.
• Professional demeanor and ability to handle confidential information.

As a valued team member in a smaller firm, you’ll have a real impact on client service and internal operations. We offer a collaborative, supportive environment with opportunities to grow your skills and shape the client experience. You'll enjoy year-round team-building events, community service opportunities, and flexible summer hours.

Apply now to become part of a firm where your contributions matter.