HVAC Customer Service Representative Crystal Lake, IL

Overview

HVAC Customer Service Representative job at Rellaire Smart Home Systems. Crystal Lake, IL. HVAC-Experience English/Spanish Customer Service Nights and Weekends. Our fast-growing heating and cooling company is looking for an amazing bilingual (English and Spanish-speaking) experienced HVAC customer service manager to join our award-winning team, to be on-call Wednesdays to Fridays from 9 pm to 7 am central time, and on shift Saturdays and Sundays from 8 am - 3 pm central time.

We believe in working hard, creating happy customers, and living our values.

• This position is primarily responsible for answering phones, responding to emails and chats, and other customer communications.
• Work within the CRM to log customer appointments, help with scheduling, and help create a 5-star customer service process.
• Answer phones, emails, and live chats on weeknights and weekends.
• Schedule customer service appointments.
• Respond to customer service issues.
• Correspond quickly and accurately between employees in the field, the management team, and customers.
• Follow and help improve our 5-star customer service processes.
• Work within the CRM to accurately track customers, appointments, parts, and equipment.
• Help fulfill warranty, invoice, and other customer paperwork activities.
• Work as a team and support the team members around you.
• Work independently and get the job done right the first time.
• Think on your feet and bring solutions to the problems at hand.
• Be on time always, and be able to speak confidently with customers.
• Be willing to give and receive feedback to improve yourself, your team, and the company.

• 1+ years of experience in high-level customer service for heating and air conditioning.
• Fluent in both English and Spanish.
• A high school diploma, GED, or equivalent.
• Excellent communication skills and excellent data entry skills.
• Some level of formal customer service training is a plus (including from other high-end hospitality brands).

• Visit
• Scroll down and follow the instructions