Service Support Specialist; part-time

This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs.

• Meets regularly with Funeral Director(s) to ensure customer needs are met
• Frequently communicates with families to coordinate activities
• Takes first calls and dispatches removal teams
• Collects vital information, files death certificates and insurance claims
• Schedules appointments for Funeral Directors
• Designs and prints memorials; creates, scans, and corrects arrangement documents
• Orders merchandise, flowers, urns
• Schedules services including coordinating with churches, cemeteries and staff
• Assists with setting up funeral/visitation areas and take down
• Assists during funeral services and events
• Assists with dressing, casketing and preparing the deceased for viewing
• Transports human remains to the crematory facility
• Delivers ashes from crematory to funeral home
• Assists with removals
• Ensures company vehicles are clean and fueled prior to and after services
• Adheres to all company and regulatory requirements
• Performs other administrative duties for the location when time permits

• High school diploma or equivalent
• Certification or license as required by state law
• Good driving record and a valid driver’s license
• At least 2 years of experience in an office clerical or customer service capacity
• Experience working in a customer-focused and fast-paced professional environment
• Funeral industry experience preferred but not required

• Strong knowledge of computers and software
• Above-average communication skills
• High level of compassion and integrity
• Problem‑solving skills
• Ability to multi‑task and set priorities
• Ability to maintain confidentiality
• Willingness to work beyond standard business hours, including weekends
• Attention to detail
• Professional team player; proactively seeks out tasks
• Motivated, enthusiastic work ethic

• Mostly indoors during all seasons and weather conditions; occasional outdoor work
• Limited local and/or multi‑location travel required
• Professional dress required when in contact with families
• Sitting continuously for many hours per day (up to 6 hours)
• Occasional standing periods (up to 3 hours per day)
• Climbs stairs to access buildings
• Manual dexterity required for paperwork, calculator use, computer and phone usage
• Lifts up to 20 pounds
• Works beyond standard business hours as the need arises

$18.00 per hour

Part‑time associates working an average of 20 hours a week may be eligible for a 401(k) plan.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

US‑IL – Crystal Lake