PT Customer Service Representative

Customer Service Representative

Part‑Time:
Starting at $15 per hour. Hourly increases at 180 days, 1 year, and every 6 months thereafter, based on anniversary date. Hours every Saturday and Sunday 6:45 am–11:15 am.

At National Fitness Partners, we transform lives through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement‑Free fitness experience.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want you on our team!

• Accountable – Self‑starters who pursue excellence.
• Driven – Problem solvers who deliver results.
• Passionate – Positive energy with a real desire to help others.
• Ambitious – Always learning and growing toward success.

• Growth opportunities – Over 90% of our management team started at entry level.
• Competitive pay with scheduled hourly increases.
• Shift‑differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card membership.

• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point‑of‑sale system.
• Promote our unique fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized, and safe club environment.