Business Banking Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Relationship Banker Business Specialist within PNC’s Retail Banking organization, you will be based in Crystal Lake, IL.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. The role does not include visa sponsorship or STEM OPT participation.

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue, leading proactive lead generation, appointments, and a differentiated client experience from acquisition through onboarding and servicing.
• Manage and grow Business Banking relationships under $2MM in sales revenue, translating client information into actionable sales strategies and generating quality referrals to ecosystem partners.
• Develop ecosystem leadership inside and outside the branch as a COI, collaborating with partners such as PNCWM, PNC Private Bank, Business Banking, and Mortgage.
• Deliver client well‑being through tailoring solutions for deposits, lending, cash management, payments, and investing, solving problems courteously and with urgency, and acting as an advocate across product, support, operations, and other departments.
• Partner with the branch team to identify consumer and business banking opportunities, creating referrals and following up on independent opportunities to expand share of wallet.
• Engage clients in the lobby to position PNC products, educate them on financial transaction options, and apply product knowledge to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, ensuring daily operations are completed efficiently and accurately.

• Customer Focused – create customized customer solutions aligned with needs and satisfaction.
• Managing Risk – assess and manage risks associated with business objectives and activities in line with PNC’s Enterprise Risk Management Framework.

• University or college degree with less than 1 year of professional experience, or an equivalent combination of education, certification, and experience.
• Bachelor’s degree.
• No required certifications; additional background checks per Consumer Financial Protection Bureau regulations.

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

• Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs.

Base Salary: $57,750 – $96,250. Salary may vary based on location, market data, skills, experience, and education. The role is incentive eligible.

Medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with PNC match, pension, stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance. Paid time off includes maternity/parental leave, up to 11 paid holidays, 9 occasional absence days (unless required by law), and 15–25 vacation days depending on career level.

If an accommodation is required during the application process, please email  with the subject “accommodation request” and include your name, job , and preferred contact method. Phone support is available at 877‑968‑7762 (state “Workday”). All information will be kept confidential and used only to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to Section 19 of the FDIA and, where applicable, the SAFE Act and FINRA requirements.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in hiring practices.