Patient Service Representative; PSR; Pain Management

Department

Department: 02300 AMG Crystal Lake Congress Pkwy - Pain Medicine

Status:
Full time

Benefits Eligible:
Yes

Hours Per Week: 40

Schedule Details/Additional Information: 40 hour work week in-between the times of 7a & 6p Monday through Friday and 1 Saturday per month 7a-1p. This position requires traveling between sites on a weekly basis to offices in Barrington, Crystal Lake, Algonquin, & Lake Zurich. Main office is Crystal Lake.

Pay Range: $19.80 - $29.70

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve.

Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

40 hour work week in-between the times of 7a & 6p Monday through Friday and 1 Saturday per month 7a-1p. This position requires traveling between sites on a weekly basis to offices in Barrington, Crystal Lake, Algonquin, & Lake Zurich. Main office is Crystal Lake.

• Patient Services:
  Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services:
  Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services:
  Upholds standards of the practice and of the medical group for accurate and timely medical records.

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Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available.

Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid…