Information Technology Support Technician

Overview

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Your future position
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Information Technology Support Technician

Location: Crystal Lake, IL

At Baxter & Woodman, both seasoned professionals and recent graduates find more than a job; they uncover a long-lasting, fulfilling career with a distinguished leader in technology and innovation. Our work environment is extraordinary and being honored as one of the 2025 Zweig Best Firms to Work For exemplifies our appreciation and respect for our dedicated staff.

Baxter & Woodman has a rewarding opportunity for an Information Technology Support Technician in our Crystal Lake, Illinois office. The ideal candidate has professional experience supporting Microsoft Windows environments. The IT Support Technician reports to the Information Technology (IT) Operations Manager and is responsible for providing technical assistance and support for desktop systems, hardware, software, mobile devices, and basic network issues.

• Provide technical support for computer hardware, software, peripherals, and mobile devices in a Microsoft Windows environment.
• Troubleshoot and resolve end user hardware, software, and network connectivity issues both remotely and in person.
• Install, configure, and maintain Microsoft Windows operating systems and related applications.
• Document, track, and monitor support requests to ensure timely resolution.
• Create documentation for technical procedures and end-user tutorials.
• Assist with user account and software license management.
• Educate end-users on best practices for security, data protection, and software usage.
• Utilize Microsoft Intune for operating system deployment and application packaging and distribution.

• 3+ years of hands-on experience supporting Microsoft Windows environments.
• Proficiency in Windows 11 operating systems, Microsoft Office 365 and common desktop applications.
• Strong hardware, software, and network troubleshooting skills.
• Experience with Active Directory, Entra, user account management, and group policy.
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Physically capable of lifting up to 50 lbs (monitors, networking hardware, etc.).
• Ability to travel throughout Baxter & Woodman’s service area (own transportation).
• Available on-call some nights and weekends.
• Excellent communication and customer service skills.
• Ability to work independently and as a part of a team.

• Associates or Bachelor’s degree in Information Technology.
• Relevant certifications such as CompTIA A+, M365 Modern Desktop Administrator or similar.
• Programming/scripting knowledge.

The pay range for this role is $58,000-$80,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications.

We prioritize the holistic well-being of our employees through a comprehensive range of benefits, including medical, dental, and vision plans; an Employee Assistance Program and benefit advisors for personalized support. Financial well-being is supported through a financial planning program, life and disability insurance, tax savings plans, and coverage for accidents and cancer. We offer generous paid time off, paid holidays, parental leave, and flexible work arrangements, including remote or flexible schedules on eligible positions.

We also offer 401k plans with expert financial advice and an Employee Stock Ownership program, supporting a thriving, supportive community dedicated to well-being, financial security, and happiness.

Baxter & Woodman is an equal opportunity - Vet/Disability employer