Systems and Identity Services Engineer

40 Hours | Scheduled to work during the evening and/or weekends on a regular basis

The Systems and Identity Services Engineer provides security and identity services related to access, onboarding, and offboarding. S/he will coordinate, plan, and conduct server maintenance, and collaborate with other IT staff and vendors to ensure the security and availability of assigned systems.

• Process and track requests for security access and roles within Colleague and related applications; create position security classes and add/modify/remove security access per user requests or job changes
• Develop, maintain, and schedule reports within Colleague and other systems, as needed
• Lead annual user access reviews for designated systems, managing the end-to-end remediation lifecycle for any identified security gaps
• Use existing tools to identify server vulnerabilities/pending updates and apply patches on a scheduled or emergency basis
• Support scheduled maintenance windows and emergency incident response, which may include off-hours or weekend work as required

• Help manage Identity and Access Management (IAM) workflows, analyzing and resolving access issues while identifying trends to improve data security across the College's core systems.
• Help maintain inventories of all server hardware and application software versions across the environment
• Maintain and update firmware on devices such as physical servers, blade servers/chassis, network switches, access points and UPS/PDU equipment
• Coordinate patch management and lifecycle updates, working both independently and collaboratively with cross-functional teams to ensure system currency and security.
• Provide backup services related to identity management solutions, including Microsoft Identity Manager, Azure Active Directory, and other systems

• Manage and Configure VMware Virtual Server Environment
• Manage user accounts and profiles in Azure, Active Directory, and other systems including verifying identity and following fraudulent account procedures
• Manage departmental mapped drive access and proactively assist departments to move to One Drive/Teams
• Periodically review security group membership, and recommend changes and improvements
• Develop and maintain detailed documentation related to all processes inherent in this role
• Assist with any security-related tasks, including virus outbreak containment, quarantine, and removal, as assigned
• Collaborate with others in a professional manner to accomplish functions and responsibilities
• Additional duties as assigned by immediate supervisor

• Associate’s degree from a regionally accredited institution in a relevant discipline or equivalent professional experience
• 3+ years of experience with VMware
• 5+ years of work experience in the Information Technology field

• Bachelor’s degree from a regionally accredited institution in Computer Information Systems or related discipline required
• Experience working with patch management software
• Two years’ experience with the following:

• Proficient in Microsoft Office Suite
• Ability to learn technological applications
• Basic SQL, Power Shell, and Programming knowledge
• Ability to grow with the technology and philosophical directions implemented by the College
• Demonstrated proficiency in written and verbal communication
• Demonstrated ability to support end users
• Responsible, self-directed
• Ability to work with minimum supervision and direction
• Well-organized and goal-oriented
• Ability to work in a dynamic environment that requires being sensitive to change and responsive to changing needs, goals, and priorities
• Understanding of and commitment to belonging and inclusion
• Commitment to the College’s mission, vision, values, and goals