Member Specialist

Responsibilities

• Maintain checkout, entrance, and exit areas, ensuring a safe and organized environment.
• Provide member service, including verifying membership cards, assisting with purchasing decisions, locating merchandise, and supporting self‑service technology.
• Process member purchases, payments, returns, refunds, and exchanges in accordance with company policies.
• Conduct safety sweeps, report unsafe situations, and comply with all safety and security guidelines.
• Arrange and zone merchandise, identify shrink and damages, and maintain proper positioning of products.
• Assist with member needs and concerns, promoting Sam’s Club products and services.
• Support team members by training associates on front‑end equipment, mobile retail applications, new technology, and program rollouts.
• Maintain documentation, logs, and other required paperwork, including emergency response procedures.
• Ensure compliance with company policies, procedures, ethics, and the Open Door Policy, and recommend improvement opportunities.
• Collaborate with managers, co‑workers, and customers to determine priorities, deadlines, and expectations, and communicate progress effectively.

• Retail experience operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

• Retail experience operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Hourly wage range: $18.00 to $26.00 per hour*

Additional compensation: Premia could be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances such as schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes. Amount varies by job classification and length of employment.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Eligibility requirements may apply to benefits and may depend on job classification and length of employment. Benefits are subject to change and specific plan or program terms. For additional information, see

5670 Northwest Hwy, Crystal Lake, IL , United States of America

Walmart, Inc. is an Equal Opportunity Employer—By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas, and opinions—while being inclusive of all people.