Customer Experience Lead

Location:

5786 Northwest Hwy, Crystal Lake, IL, 60014

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead!

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands‑on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer‑first mindset.

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalating issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

• A strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Strong communication and problem‑solving skills
• Ability to stay organized and adjust priorities quickly
• Team-oriented with the ability to build positive working relationships
• Attention to detail and commitment to operational accuracy
• Flexibility to work a schedule that includes nights, weekends, and holidays
• Experience:
  
  1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

• Competitive wage, flexible hours, and an associate discount.
• Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan.
• Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
• We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
• Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.
• Base Pay: $16.00 per hour – $16.00 per hour

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.