Truck Associate Manager - D

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

This role will be responsible for developing and executing events that support T-Mobile's brand, business, and communication objectives for Mobile Stores. Responsible for delivering exceptional customer interactions by helping to train and develop an amazing team of experts with strong brand and product knowledge and a passion for exceeding customer expectations. Achieves showroom objectives for providing a Un-carrier experience by leveraging strong Customer Focus abilities and by holding employees to Un-carrier behaviors and service standards.

Achieves showroom objectives by managing to rigorous operating standards and closely monitoring store results.

• Event Management, Brand Ambassador, Logistics, Planning:
  Manage and execute Mobile Showroom events from concept to post event. Establish event metrics, measure, and deliver results. Ensure the Mobile Showroom events align to broader program strategy & objectives. Lead mobile showroom employees to ensure an exceptional customer experience for all customers through an exciting, energized atmosphere. Ensure customer satisfaction in all areas of sales and service with every transaction.
• Social Media:
  Provide social media planning and recommendations for Mobile Showroom in partnership with Social Media Manager through local research & knowledge. Engage local influencers, bloggers, and local businesses in order to build T-Mobile's visibility, credibility and brand. Regularly update and maintain branded content on social media sites to keep content current/relevant. Act as brand steward ensuring T-Mobile is represented consistently from a visual and messaging perspective.
• Community Outreach & Support:
  Directly responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. Identify opportunities where T-Mobile can benefit the community, and create plans to meet the needs of the community. May be leveraged for emergency relief.
• Partner Event Management - Onsite management for TPR locations, Logistics, Planning, Training:
  Manage and execute Mobile Showroom events for branded retail partners to drive excitement, awareness and store traffic. Work with store leader to establish event goals & objectives. Provide coaching on delivering world class customer service with sales reps and managers.
• Floor coaching:
  Assist manager with motivating and coaching employees and partner sales associates with one-on-one coaching, coaching in the moment and coaching monthly performance. Share timely feedback to improve performance, encourage growth and drive a world class customer experience. Side-by-side selling.

• High School Diploma/GED (Required)
• 2-4 years - 3 Years Retail Management experience in high volume environment

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
Yes

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Base Pay Range: $26.11 - $47.10

Corporate Bonus Target: 5%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set…