Bilingual Customer Service Representative

Job Description

If you are a Customer Experience professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our Cudahy, WI location, the Bilingual Customer Service Representative will enter and edit customer quotes and purchase orders utilizing various tools including VPI, Salesforce Case Management and Oracle. You will operate as a central contact point for customer and sales personnel inquiries regarding order status and routing, shipping/tracking information, pricing, availability, freight, and such other questions as required.

You will collaborate cross‑functionally with Production, Technical Support, Purchasing and Shipping to support on‑time delivery of orders. This position will have a focus on export orders while also supporting the aftermarket and equipment sides of the business.

• Provide excellent and timely attention to our customers through answering questions, providing accurate quotations and lead‑times.
• Oversee orders through completion and shipping.
• Consistently improve customer experience in terms of delivery and performance.
• Research and recommend parts using available resources, vendor information and technical data and collaboration with service and sales.
• Process return material authorizations (RMAs) and customer allowance requests (CARs) including daily distribution of RMA forms, issuance of weekly reports, and monthly analysis.
• Adhere to strict protocol regarding export order documentation and requirements.

• High School Diploma or equivalent.
• Two or more years of experience in a customer service function.
• Fluent in Spanish.
• Experience with export orders.
• Strong project management and organizational skills.
• Self‑directed, team‑oriented, able to evaluate and handle multiple priorities.
• Outstanding communication skills.
• Legal authorization to work in the United States.

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.