Billing Specialist - Operations

Description

The Billing Specialist is responsible for accurate and timely communication to provide accurate invoices and coinciding driver payment to avoid the need for correction and duplicate entry. Activities are to support document flow through images being uploaded and correctly allotted to web dispatch portal.

• Rate and release accurate freight bills with coinciding local driver payment assignment with revenue codes for accurate facilitation of contractor agreements.
• Support the timely and accurate flow of documents, paperwork and invoicing so that the local moving operation and long-distance transportation operation is meeting account and van line requirements for timely submittal of accurate documents and invoices.
• Maintain direct communication with carriers, outside agents, sales personnel, van line and internal operations, van operators and contractor settlements to facilitate timely and accurate exchange of information and documents that facilitates prompt settlement to company from van line and clients and prompt settlement to contractor pay settlements.
• Process payment claims adjustments and over payments in a timely manner.
• Strict adherence to contract deadlines, accounting cutoffs and driver settlement due dates.
• Reconciling and processing customer invoices accurately and in a timely manner.
• Researching, reporting on, and resolving billing discrepancies in accordance with company goals and objectives.
• Use problem-solving and multi-tasking skills to identify and resolve missing documents, local driver pay questions and billing issues. Work with internal programming and other departments to aid in future process and workflow improvements.
• Timely and appropriate escalation of invoicing issues and discrepancies to Supervisor.
• Must be able to meet billing deadlines.
• Completing additional projects as assigned and/or needed.

• 1-3 years of previous billing experience in a related field required.
• High school diploma or GED required.
• Verbal and written communications skills a must.