Customer Service Rep - 1st shift

Customer Service Representative

Shift: 1st Shift, Monday-Friday, 8:00 AM - 4:30 PM
Pay: $22/hour (based on experience)

Location:

Cudahy, WI

We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team on first shift. The CSR is responsible for delivering outstanding service to our customers, processing part sales orders, and maintaining accurate inventory stock levels, cost pricing, and sales margins within the business unit.

This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and enjoys working collaboratively across departments.

• Respond to all parts and service quotation requests (phone, fax, and email) in a timely and accurate manner
• Provide customers with detailed quotations, including pricing and lead times
• Process inter-company orders efficiently and accurately
• Maintain and monitor parts pricing and sales margins
• Coordinate with other departments to ensure parts on sales orders are shipped promptly
• Collaborate with Engineering, when necessary, to assist with troubleshooting and develop solutions, including parts orders
• Arrange customer shipments in partnership with the shipping department

• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to work effectively as part of a team
• Comfortable working in a fast-paced environment
• Previous customer service or parts/order processing experience preferred