Assistant Manager

Benefits:

* Employee discounts

* Free uniforms

* Opportunity for advancement

* Paid time off

* Training & development

Job Summary

The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a "Judgement Free" member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development.

Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.

Reports to:

Club Manager

Essential Duties and Responsibilities

Daily Staff Management Duties:

* Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.

* Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.

* Lead a team through systems and operations to achieve common goals.

* Assist in preparation of all HR related forms in a timely manner.

* Work with Club Manager to resolve employee issues or concerns in a professional manner.

* Assist Club Manager in disciplinary/ termination activities.

* Provide backup support for any employee who is absent.

* Uphold the integrity and security of staff files and sensitive company documents.

* Be a brand ambassador by leading a Judgement Free lifestyle.

* Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff.

* Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.

Customer Service / Front Desk

Activities:

* Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.

* Answer phones in a friendly manner and professionally assist callers.

* Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.

* Respond to members questions and concerns in a timely and professional manner.

* Conduct beverage or merchandise purchases on the POS systems.

* Assist in emergency medical situations.

* Uphold rules and policies in the facility.

* Detailing tanning beds/ acrylics/vents on a weekly basis.

* Counting and tracking inventory on a weekly basis.

* Running all necessary reports on a daily basis.

* Lead by example and maintain consistent accountability.

* Communicate effectively and clearly between all staff members.

Member Accounts:

* Utilize Datatrak to assist with updating barcodes, change of address and billing or payment questions.

* Properly submit refund proposals.

* Create new memberships.

* Uphold integrity and security with member documents and sensitive information at all times.

Club Cleanliness and Maintenance:

* Keep front desk area as well as the lobby clean and orderly.

* Regular facility cleaning and upkeep.

* Regular cleaning of equipment and tanning units.

* Ensure restrooms are clean, stocked, and clutter free by creating and following a routine cleaning schedule.

* Accurate completion of daily and weekly cleaning responsibilities.

* Oversee the safety of employees, members, and club. Report repairs to the Director of

* Operations as well as assigned maintenance technician in a timely manner.

Club Cleanliness and Maintenance:

* Go above and beyond to keep the front desk area and lobby clean and orderly.

* Regular facility cleaning and general upkeep of club.

* Ensuring all equipment is clean on a daily basis.

* Ensuring proper locker room checks and walk arounds are being performed by all every 15 minutes.

* Holding the team accountable for daily cleaning lists and assigned equipment.

Miscellaneous:

* Oversee the ordering of club supplies using a specific budget base on club requirements.

* Track key performance indicators such as guest counts, cancels, and info calls.

* Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

* Assist in the completion of recorded info call inspections.

* Actively…