Emergency Telecommunicator

The City of Cullman will provide equal employment and advancement opportunities to all individuals. Employment decisions for the City of Cullman will be based on merit, qualifications, and abilities. Equal opportunities are provided regardless of race, color, religion, sex, national origin, age, disability, or other characteristics protected by law. The City of Cullman will provide reasonable accommodation for qualified individuals with known disabilities.

Reports to
:
Shift Supervisor

Compensation
:
Full-Time / Hourly

Description: Telecommunicators are responsible for receiving and processing incoming emergency and non-emergency calls for police, fire, and medical services. Working under the direction of a Shift Supervisor or Shift Lead, telecommunicators serve as the critical first point of contact for the public during incidents, ensuring that calls are handled efficiently, accurately, and with professionalism.

Telecommunicators assess caller needs, gather essential information, and determine the appropriate response based on established protocols. They prioritize calls, dispatch the appropriate emergency personnel, and maintain communication with responders to provide updates and relay critical details. This role requires the ability to remain calm under pressure while managing high call volumes and potentially life-threatening situations. Employees work under general supervision with considerable independence, subject to special instructions or orders to meet special operating circumstances or emergencies.

Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all inclusive. The employee may be assigned other duties that are not specifically included.

• Must report to Shift Supervisor/Shift Lead for assigned duties and instructions.
• Responsible for conducting daily checks to ensure functionality of all communications, computers, and 911 equipment.
• Responsible for answering emergency and non-emergency calls from the public and professionally interrogates callers following specific call-taking protocols to obtain all necessary information and processing the call.
• Responsible for dispatching police and fire units to calls for service.
• As directed, notifies designated on-call technicians regarding any equipment failure and notifies the supervisor as soon as practical.
• Monitors multiple radio frequencies simultaneously.
• Conducts inquiries regarding warrants, tags, and licenses upon request by a police officer.
• Contacts outside agencies or city departments as needed.
• Appropriately performs all phases of call taking and dispatching responsibilities.
• Notifies Supervisor/Administration of any major event, alerts in the manner established by police and departmental procedure.
• Ensures continuous contact with assigned police units to monitor their location; ensures units are not out of contact for extended periods of time; dispatches assistance when needed.
• Ensures all 911 calls taken are received and appropriately handled.
• Ensures all assigned automated and phone-in burglary, hold up, fire, and medical alarms are received and appropriately handled.
• As directed, conducts criminal history inquiries for:
• Cullman Municipal Court
• Cullman Housing Authority
• District Attorney
• Employment
• Warrant Entry
• Maintains appropriate records of criminal history checks conducted
• Enters warrants properly in ACJIC/NCIC and Spillman; monitors the Warrant Portal multiple times daily for new warrants to be entered.
• Enters records (guns, articles, vehicles, etc.) into ACJIC/NCIC or Spillman and files them appropriately. Locates and recalls records as requested.
• Prepares written documentation of incidents, calls, or other activities when requested.
• Attends training as required by the department; maintains familiarity with various screens, queries, reports and statistics as required; develops keyboarding skills to enhance data entry skills.
• Performs all other duties as required.

Education
:
Graduation from a standard senior high school or a GED is required.

Other requirements
:

• Must possess and maintain a valid Alabama driver’s license
• Must be at…