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Healthcare Call Center Lead - Patient & Ops

Job in Cullman, Cullman County, Alabama, 35056, USA
Listing for: Cullman Regional Medical Center, Inc.
Full Time position
Listed on 2026-08-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 32000 - 42000 USD Yearly USD 32000.00 42000.00 YEAR
Job Description & How to Apply Below
Position: Healthcare Call Center Lead - Patient Experience & Ops

Cullman Regional Medical Center in Cullman, AL seeks an organized Scheduling/Call Center Specialist to Independently create and schedule appointments in the EMR and guide patients on copayments, referrals, and deposits. You will respond to diverse inquiries, support leadership, and help maintain smooth clinic operations.

The role emphasizes excellent customer service, accurate data handling, and collaboration with providers and staff to ensure a positive patient experience.

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