Patient Apt Service Specialist

Job Location:

Cullman Regional Medical Center - Cullman, AL, Position Type:
Full Time, Salary Range:
Undisclosed,

Job Shift: Any, Job Category:
Health Care,

Job Summary:

• Independently create and schedule appointments within the electronic medical record.
• Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
• Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
• Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.
• Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

• High school diploma or equivalent required.
• Associate's degree preferred.

• Two years of customer service experience in call center, physician's office, or retail/service industry.

• Excellent customer service skills required.
• Strong typing/computer skills required.
• Basic understanding of insurance terminology required.