IT Support Technician - Level 1

IT Support Technician Level I Job Summary

Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level
2). This onsite role is based in Cullman, Alabama, and will support multiple office locations across the United States. In this position, you will help keep day-to-day operations running smoothly by supporting the technology that keeps employees and systems connected. From troubleshooting hardware and software issues to assisting with user support and device setup, this is a great opportunity to continue developing hands‑on technical and operational IT skills in a collaborative and fast‑paced environment.

If you enjoy problem‑solving, learning new technologies, and supporting end users, this role offers strong long-term growth potential.

• Provide first‑level technical support to users via phone, email, and in person
• Troubleshoot and resolve basic hardware, software, and network‑related issues
• Assist with setup and configuration of desktops, laptops, tablets, and peripherals
• Install and update software applications
• Maintain accurate records of support requests and resolutions within a ticketing system
• Support end users with Microsoft Windows, Microsoft 365, email, and business applications
• Assist with onboarding and offboarding activities including account setup and equipment provisioning
• Support the IT team with routine maintenance tasks and special projects
• Escalate complex technical issues to senior IT staff as needed
• Additional duties as assigned
• Position is fully onsite and not eligible for hybrid or remote work

• High school diploma or equivalent required
• Associate degree in Information Technology, Computer Science, or related field preferred
• Previous experience in a technical support, desktop support, or help desk environment preferred
• CompTIA A+ certification is a plus but not required

• Basic knowledge of Windows operating systems and Microsoft Office products
• Understanding of computer hardware, networking fundamentals, and troubleshooting techniques
• Experience with Power BI, Active Directory, Microsoft 365, or Okta is a plus
• Familiarity with ticketing systems and remote support tools preferred

• Strong verbal and written communication skills
• Excellent problem‑solving and organizational abilities
• Strong customer service mindset
• Willingness to learn new technologies and processes
• Ability to work independently and collaboratively within a team environment
• Self‑motivated with strong attention to detail and follow‑through