IT Support Technician - Level 1

IT Support Technician Level I

Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level
2). This onsite role is based in Cullman, Alabama, and will support multiple office locations across the United States. In this position, you will help keep day-to-day operations running smoothly by supporting the technology that keeps employees and systems connected. From troubleshooting hardware and software issues to assisting with user support and device setup, this is a great opportunity to continue developing hands-on technical and operational IT skills in a collaborative and fast-paced environment.

If you enjoy problem-solving, learning new technologies, and supporting end users, this role offers strong long-term growth potential.

• Provide first-level technical support to users via phone, email, and in person
• Troubleshoot and resolve basic hardware, software, and network-related issues
• Assist with setup and configuration of desktops, laptops, tablets, and peripherals
• Install and update software applications
• Maintain accurate records of support requests and resolutions within a ticketing system
• Support end users with Microsoft Windows, Microsoft 365, email, and business applications
• Assist with onboarding and offboarding activities including account setup and equipment provisioning
• Support the IT team with routine maintenance tasks and special projects
• Escalate complex technical issues to senior IT staff as needed
• Additional duties as assigned
• Position is fully onsite and not eligible for hybrid or remote work

• High school diploma or equivalent required
• Associate degree in Information Technology, Computer Science, or related field preferred
• Previous experience in a technical support, desktop support, or help desk environment preferred
• CompTIA A+ certification is a plus but not required

• Basic knowledge of Windows operating systems and Microsoft Office products
• Understanding of computer hardware, networking fundamentals, and troubleshooting techniques
• Experience with Power BI, Active Directory, Microsoft 365, or Okta is a plus
• Familiarity with ticketing systems and remote support tools preferred

• Strong verbal and written communication skills
• Excellent problem-solving and organizational abilities
• Strong customer service mindset
• Willingness to learn new technologies and processes
• Ability to work independently and collaboratively within a team environment
• Self-motivated with strong attention to detail and follow-through

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.