Area Supervisor

About Ross

Ross is a leading off‑price retail chain with over 2,200 stores nationwide and a proven track record of growth.

This position is located at our corporate headquarters in Dublin, CA, with additional opportunities in key markets.

The Area Supervisor is a member of the Store Leadership team responsible for a specific store area and overall store operations when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a clean and welcoming environment, ensuring proper merchandise presentation, and executing company operational processes.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Responsible for security of building including entrance/exit control, electronic article surveillance device checks, cash office security, armored carrier pick‑ups, and register area.
• Removes clutter and ensures a safe, clear egress to emergency exits.
• Responsible for customer safety including accident prevention, accident reporting and emergency procedures.
• Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested.

• Treats all customers, associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes associates using company recognition programs.

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the dress code.
• Ensures all associates adhere to the dress code at all times.
• Keeps all areas of the store clean, well‑maintained, and merchandised to standard.
• Responsible for daily trash removal.

• Ensures recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice.
• Responsible for receiving merchandise truck when needed.
• Processes all merchandise with a sense of urgency.
• Responsible for receipt of all non‑merchandise inbound deliveries.
• Responsible for cleanliness and organization of all stockrooms.
• Helps deliver and place merchandise on the sales floor when all merchandise is processed.
• Responsible for ensuring any back‑stock is secured and processed to company policy.
• Responsible for merchandising of department including the back‑stock.
• Responsible for reduction of loss due to damage.
• Ensures compliance to the monthly presentation guidelines in assigned area.
• Responsible for floor moves and signing including promotional signing as needed.
• Responsible for re‑wraps as needed.

• Understands and complies with the Loss Prevention Awareness Program and is responsible for store loss prevention.
• Demonstrates integrity and honesty in all interactions with associates and customers.
• Safeguards confidential information, cash and credit card information and merchandise.
• Ensures the public view monitor system is maintained properly.
• Conducts "Code 50" package inspections.
• Executes all company best practices and maximizes productivity by minimizing steps and touches.

• Executes all company best practices and maximizes productivity by minimizing steps and extra touches.
• Ensures associates are executing to company standards at the front end.
• Maintains pace, energy and presence at the front end, managing the line to expedite customer wait time.
• Trains and coaches associates on cash registers, shortage control policies, and other front end procedures.
• Controls retail associates' break schedule for backups, lunches and breaks.
• Ensures all equipment is working properly.
• Maintains proper supplies and recovery for the front end area.
• Ensures go‑backs are expedited, properly scanned, security tagged and ticketed.
• Teaches all associates the "Scan and Bag" best practice.
• Ensures salability of merchandise on the front end, aisle tables,…