Seasonal Floor Staff

Summary: Floor Staff team members are classified based on individual theatre needs and/or employee availability to provide exceptional guest service. They may be scheduled to work in the Box Office, Concession Stand, or as an Usher and represent Regal consistently with the company’s mission and policies.

• Regular and consistent attendance
• Handling emergency situations when called upon
• General cleaning duties
• Compliance with company dress code

• Operating POS system and ensuring accurate cash drawer, credit card, traveler’s check, gift card, and coupon processing
• Upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and guest questions in a manner consistent with our guest service philosophy

• Operating POS system and managing cash drawer, credit cards, traveler’s checks, gift cards, and coupon redemption
• Maintaining concession stock inventory and equipment
• Promoting the Regal Crown Club program
• Operating, preparing, and cleaning all concession equipment
• Complying with all local, state, and federal food safety laws
• Ensuring required alcohol certification and training are current where applicable

• Tearing tickets, collecting and depositing appropriate stubs, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats
• Enforcement of MPAA rating system
• Conducting in‑theatre inspections for picture and sound quality, and monitoring film and content theft
• Reporting any problems, discrepancies, or unusual situations to management
• Performing in‑auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums and maintaining restrooms, lobby area, hallways, and other non‑auditorium areas after shows
• Monitoring the cleanliness and operation of theatre vending equipment

Assisting with all opening and closing duties as assigned by management.

Qualifications:

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• If the theatre sells alcohol, completion of all required state or local alcohol training and the Regal Entertainment Responsible Beverage Server training on Regal Online University.
• Strong public speaking, listening, and clear, direct communication skills.
• Ability to perform mathematical calculations with speed, accuracy, and error correction.
• Problem‑solving skills: gathering data, evaluating alternatives, and reaching evidence‑based conclusions.
• Excellent communication, goal setting, budgeting, and prioritization skills.
• Physical ability to stand, walk, sit, handle, reach, and occasionally lift up to 60 pounds.

* This is a smoke‑free facility*

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.