Floor Staff

Culpeper Stadium 4
Culpeper, VA 22701, USA

Summary: Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies.

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with company dress code

• Operating POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner consistent with our guest service philosophy

• Operating POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed coupons as well as concession stock inventory
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning all concession related equipment
• Complying with all local, state and federal food safety laws
• Ensuring alcohol certification and training are current where applicable

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in‑theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to management any problems, discrepancies or unusual situations that arise at the theatre
• Performing in‑auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment

Assisting with all opening and closing duties as assigned by management

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/

Experience:

Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.

Alcohol Servicing: If the theatre sells alcohol and your assigned duties will include that role, you must complete any legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training.

Language Ability: Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability: Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability: Identify problems, gather relevant data, note possible causes, evaluate information, recognize alternatives, reach conclusions based on evidence, take action beyond what is necessarily called for, and perform under pressure and/or opposition.

Personal

Skills:

Possess excellent communication skills with customers, co‑workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands: The physical demands described include standing, walking, sitting, using hands, reaching, climbing, balancing, and occasionally lifting up to 60…