Radiology Scheduler

• Manage a high-volume inbound call queue
• Make outbound calls to schedule patients and follow up on outstanding orders
• Schedule imaging appointments accurately based on physician orders, diagnoses, and exam requirements
• Verify patient demographics, insurance information, referring-provider information, and order accuracy
• Communicate with patients, referring offices, clinical staff, registration, and authorization teams
• Meet established call-volume, productivity, attendance, and quality expectations
• Maintain patient confidentiality and provide a professional, compassionate experience
• Assist with additional scheduling and business-office responsibilities as needed
• Complete required in-person training before primarily working remotely
• Report to the Culpeper center for training, meetings, team activities, workflow needs, or when requested by leadership

• High school diploma or general education degree (GED)
• Previous experience working in a medical or healthcare setting is required
• Strong customer-service, communication, organization, and computer skills are required
• Previous experience with medical scheduling, patient coordination, registration, or call-center workflows is preferred
• Experience scheduling radiology or diagnostic imaging services is strongly preferred
• Familiarity with electronic medical records, insurance verification, and medical terminology is preferred
• Ability to work independently and multitask
• Ability to provide documentation accurately and concisely
• Knowledge of medical terminology
• Knowledge of computer applications and Microsoft Office

Demonstrates expertise in managing high-volume inbound and outbound calls while ensuring accurate scheduling of imaging appointments based on physician orders. Proficient in patient coordination, insurance verification, and maintaining confidentiality in a healthcare setting.

• Medical Scheduling Experience
• Patient Coordination
• Customer Service Skills
• Electronic Medical Records Familiarity
• Microsoft Office Proficiency

• Medical Scheduling
• Patient Coordination
• Insurance Verification
• Call-Center Workflows
• Medical Terminology

• Communication Skills
• Organization Skills
• Customer Service

• High School Diploma
• GED

• Healthcare Setting
• Radiology Services
• Diagnostic Imaging

• Electronic Medical Records
• Microsoft Office