Patient Access Specialist

• Consistent full-time daytime schedule

Every patient journey begins with a welcoming, knowledgeable professional who can create confidence from the very first interaction. As a Patient Access Specialist, you will play a vital role in ensuring patients receive a seamless registration experience while helping them navigate healthcare services and financial resources with care and accuracy.

Join a collaborative outpatient registration team at Prince William Medical Center where your attention to detail, customer service skills, and adaptability directly support patient care. This full‑time opportunity offers extensive training, meaningful patient interaction, exposure to multiple specialty areas, and the opportunity to build a long‑term career within UVA Health.

As a Patient Access Specialist, you will be at the center of the patient experience, serving as a trusted resource for registration, insurance verification, and patient access services across several outpatient areas. This is a fast‑paced, patient‑facing role that requires strong communication skills, flexibility, and a commitment to accuracy.

• Welcoming patients and completing registration and check‑in processes.
• Verifying demographic information, insurance coverage, and required documentation.
• Collecting patient signatures and ensuring registration records are complete and accurate.
• Assisting patients with financial assistance resources and helping eligible individuals navigate application processes.
• Supporting scheduled appointments as well as walk‑in services including laboratory visits, imaging, EKGs, and other outpatient services.
• Responding to departmental communications, workflow updates, and system changes.
• Collaborating with teammates and clinical departments to ensure patients move efficiently through the care process.
• Floating between multiple outpatient registration areas including MRI, Surgical Services, Main Radiology, Health Center, and other registration locations as operational needs evolve.

This role is ideal for professionals who enjoy variety in their work, thrive in an environment where no two days are exactly alike, and take pride in delivering exceptional service to patients from diverse backgrounds.

UVA Health is one of the region's leading healthcare systems, combining the strength of an academic health system with a commitment to compassionate, patient‑centered care. Team members are empowered to grow professionally while making a meaningful impact on the communities they serve.

• $3,500 Full‑Time Sign‑On Bonus
• Comprehensive Epic training and onboarding program
• Structured shadowing and dedicated trainer support
• Exposure to multiple specialties, modalities, and patient populations
• Consistent full‑time daytime schedule
• Overtime opportunities through Saturday rotation
• Saturday shift differential pay
• Career advancement pathways into Team Lead, Coordinator, and other Patient Access leadership opportunities
• Supportive team of experienced professionals committed to mentorship and collaboration

Beyond the immediate role, you'll gain broad Patient Access experience across multiple departments, helping you develop skills that can open doors to future growth throughout the organization. The team's collaborative culture values adaptability, continuous learning, and a willingness to support one another in delivering an exceptional patient experience.

Education:

High School Graduate or Equivalent. Customer service experience preferred.

Experience:

Preferred not required.

Licensure:
None required.

PHYSICAL DEMANDS Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive…