Help Desk Technical Administrator

The Town of Culpeper is looking for an experienced and customer-focused IT professional to join our Information Technology Department as a Help Desk Technical Administrator. This role is key to ensuring that our employees, systems, and community services run smoothly and securely. The Help Desk Technical Administrator is the go-to resource for day-to-day technology support and system administration.

• Installing, maintaining, troubleshooting, and upgrading computers, networks, servers, and peripheral devices.
• Supporting and configuring cellular, wireless, and audiovisual technologies.
• Acting as the first point of contact for staff IT needs and providing hands-on support.
• Assessing and delivering end-user training to improve adoption and efficiency.
• Performing routine LAN/WAN administration and monitoring connectivity.
• Managing software inventories and access authorizations.
• Applying IT security best practices to safeguard systems and data.

• Strong knowledge of IT systems, networks, and security practices.
• Hands-on experience with Microsoft Windows, Microsoft servers, and enterprise software.
• Familiarity with audio-visual and multimedia equipment setup and troubleshooting.
• Ability to communicate technical concepts clearly, both verbally and in writing.
• A team-oriented mindset with the ability to work effectively across departments.

• Bachelor’s degree in Information Technology or a related field (or equivalent education and experience).
• At least 1 year of professional IT experience.
• Microsoft Certified Systems Engineer (MCSE) certification preferred.

Application and full position description are available peperva.gov. Open until filled.

The Town of Culpeper is an Equal Opportunity Employer.