Vice President, Technical Operations

The Company

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

STACK is looking for a Vice President of Technical Operations to support all data centers across the Americas portfolio. As a leader within STACK’s Operations team, the Vice President of Technical Operations is responsible for developing, enhancing, and supporting the critical programs Playbook that drives consistency, governance, productivity, and efficiency in data center. This leader will champion STACK’s critical operations principles of Safety, Team, Availability, Communication, and Knowledge.

The Vice President of Technical Operations will report to the Senior Vice President of Operations. Responsibilities of the Technical Operations Vice President include but are not limited to:

• Lead and coach the Technical Operations team as STACK’s center of excellence for operations technologies , critical operations workforce development; maintenance, asset management, and availability programs.
• Collaborate with the Operations leadership team to enhance and evolve our Technical Operations program
• Act as a culture carrier who champions safety, transparency, and candor
• Drive definition, development, and implementation of maintenance, quality control, and safety process changes to improve critical operations productivity and effectiveness
• Work with critical operations leadership in the development and governance of the facility maintenance program and equipment/system operation
• Demonstrate technical knowledge and experience in data center electrical and mechanical systems including; power distribution systems, emergency power, UPS systems, Building Management Ssystems (BMS), HVAC, and fire alarm and suppression systems
• Subject matter expert on critical facilities maintenance policies, procedures, safety, training, and data center critical functions
• Develop and implement new maintenance standards as needed to support evolving operational needs
• Ensure that MOP’s, SOP’s, and EOP’s are developed, reviewed and audited through all stages of the maintenance process for data center critical infrastructure.
• Leads the quality assessment program that documents compliance with and opportunities to improve adherence to policies and processes
• Partner with Learning & Development and Critical Operations SMEs to develop and deliver technical training of training for data center critical operations team
• Lead the event management and root cause analysis processes.
• Develop support and training documentation for critical operations tools and processes
• Champions people, process, and technology improvements to increase critical operations effectiveness.
• Gather, document, and share best practices. Act as a change agent.

• Any STACK data center location
• Travel:
  Up to 50%
• Must be eligible to work in the United States
• Must pass a comprehensive drug and background screening

• Minimum 10 years’ progressively responsible leadership in data center critical operations.
• Experience leading data center operations programs with experience in large ‘hyperscale’ operations.
• Bachelor’s Degree required. Master’s degree is desired but not required.
• Demonstrated success in building…