Zone Team Leader

442 Culpeper, VA
540 Culpeper Town Sq
Culpeper, VA 22701, USA

Join our team and live the Ollie-tude! (Ollie’s Core Values)

• BE A TEAM PLAYER — Associates are expected to be supportive and work together.
• BE CARING — Treat others with courtesy, dignity, and respect.
• BE VALUE OBSESSED — Live the “good stuff cheap” mindset.
• BE COMMITTED — Operate with grit, passion, tenacity, and action.
• BE GROWING — How do we get better every day?
• BE REAL — Be honest, transparent, genuine, trustworthy, and sincere.
• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401K, generous company match with immediate vesting.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

The Zone Team Leader (ZTL) guides and directs the successful operation of a particular zone of the overall retail sales floor. The ZTL oversees a team passionate about merchandising and selling merchandise, ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising and customer service oversight.

• Successfully execute established procedures for the assigned store zone, including merchandising, power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations.
• Oversee the Door to Floor process to ensure merchandise is planned for, received properly, and that the sales floor is stocked in a timely manner.
• Supervise associates operating within the assigned zone.
• Ensure all associates are assigned daily tasks and are productive.
• Maintain customer service standards that meet company expectations.
• Schedule and staff for the effective unload/processing of merchandise to the sales floor.
• Communicate company directives and programs to store associates and ensure follow‑up items are completed accurately and timely.
• Perform all functions to open and close the store when needed.
• Complete any additional responsibilities and/or duties as assigned.

• High School diploma or equivalent required.
• Minimum of two years’ retail experience in a supervisory role within a mid‑size to large retail or service‑oriented business.
• Ability to work on site/in person evenings, weekends, and holidays on a regular basis.
• Ability to read, write, and speak English.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and activities within strict time frames and deadlines.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks.
• Outstanding interpersonal and listening skills.

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods.
• Ability to bend and twist frequently.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to squat, kneel, balance, and climb occasionally.
• Ability to work in a constant state of alertness and safe manner.
• Must be able to operate a motor vehicle and possess a valid state‑issued license.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.