Medical Billing​/Frontdesk

Join Our Team — Make an Impact in Your Community

Full-Time | In-Person | Nonprofit Mental Health Organization

Kohan International Foundation is seeking a dedicated, organized, and compassionate Medical Biller / Office Administrator to join our team.

We are a nonprofit behavioral health organization committed to providing mental health services to underserved individuals, families, children, and communities that have historically had limited access to quality care
.

We are not simply looking for someone to fill an administrative position.
We are looking for a long-term team member who believes in our mission and understands that the work performed in this role directly impacts the people we serve.

Every insurance verification completed, claim followed up on, phone call answered, and patient assisted can help remove a barrier to care. The person in this position plays an important role in helping people access treatment, remain connected to services, and find support and hope when they need it most.

We want someone who is passionate about serving underserved communities and excited to be part of a mission-driven organization.

The ideal candidate is a team player who understands that administrative and billing work is an essential part of patient care. You will often be one of the first points of contact for individuals seeking mental health services, so compassion, patience, professionalism, and a genuine desire to help others are extremely important.

We are looking for someone who wants to grow with our organization long-term
, take ownership of their responsibilities, and contribute to the positive impact we are making in our community.

Monday–Friday
8:30 AM–5:00 PM
Full-Time, In-Person

Comprehensive training will be provided.

• Excellent organizational skills are essential.

• Strong attention to detail and ability to manage multiple responsibilities.

• Compassionate and professional communication skills.

• Dependable, responsible, and willing to take initiative.

• Comfortable working directly with patients, therapists, insurance companies, and administrative staff.

• Ability to protect confidential patient information at all times.

• Tagalog/Filipino language skills are highly preferred, but not required
  , and would be especially valuable in helping us serve our diverse community.

• Submit insurance claims electronically and accurately in a timely manner.

• Monitor outstanding claims and follow up on unpaid, delayed, or denied claims.

• Review and audit billing information for accuracy.

• Draft and submit insurance appeals and supporting documentation when claims are denied or underpaid.

• Verify patient insurance eligibility, benefits, deductibles, copays, and coverage.

• Communicate with insurance companies regarding claim status, eligibility, authorizations, and payment issues.

• Maintain accurate and organized billing records and documentation.

• Respond professionally and promptly to patient and insurance inquiries.

• Protect confidential patient and billing information in accordance with applicable privacy requirements.

• Answer incoming calls and assist patients professionally and compassionately.

• Assist new patients with the intake process.

• Coordinate patient scheduling and appointment-related matters.

• Verify insurance eligibility and benefits before services are provided.

• Assist patients in navigating administrative requirements that may otherwise become barriers to receiving care.

• Scan, organize, maintain, and file patient documentation accurately.

• Communicate and coordinate with therapists and administrative staff.

• Help ensure patients are connected to the appropriate services and receive timely administrative support.

The following experience is helpful but not required
:

• Medical or behavioral health billing experience.

• Familiarity with CPT and ICD-10 coding.

• Experience with EHR/practice-management systems.

• Experience with Office Ally or similar billing platforms.

• Proficiency with Microsoft Word, Google Workspace, and Google Sheets.

• Previous experience working in a healthcare, mental health, nonprofit, or community-service environment.

• Exceptional organizational and time-management skills.

• Strong customer service and interpersonal skills.

• Excellent attention to detail.

• Ability to problem-solve and follow through on tasks.

• Professional and compassionate communication style.

• Ability to work…