Customer Service Representative

Job Summary

Pacific Horizons Collective Corporation, a consulting and financial services firm based in Culver City, CA, is seeking a full-time Customer Service Representative to provide direct client support related to our financial planning, retirement guidance, loan consulting, and business strategy services. This is an in‑office position where the representative will interact with clients face‑to‑face, by phone, and via email to assist with service inquiries, appointment coordination, documentation processing, and general support related to the company's consulting and financial service offerings.

• Greet clients in person at the office and assist with appointment check‑in
• Answer inbound phone calls and respond to email inquiries regarding company services
• Schedule and confirm appointments for client consultations
• Maintain accurate and organized client records
• Assist clients with completing necessary forms and documentation
• Coordinate communication between clients and internal consultants
• Ensure a professional and welcoming office environment

• In‑person, office‑based role in Culver City, CA
• Client‑facing, professional office setting
• Standard weekday business hours
• Team‑oriented work environment

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Professional demeanor and ability to interact with clients in person
• Basic computer proficiency (Microsoft Office: Word, Excel, Outlook)
• Strong organizational and time‑management skills
• Ability to maintain confidentiality and handle sensitive information

This is a full‑time W‑2 employee position. Employees are paid hourly and are not classified as independent contractors.

• Paid time off and company holidays
• On‑the‑job training
• Opportunities for professional development
• Supportive team environment