Family Care Specialist

Overview

Family Care Specialist/Navigator – Full Time
Hybrid- 2 days/week onsite
Office Location
- Culver City, CA
Compensation: $80,

• Intake & Family Support:
  Answer inbound intake calls, emails, and messages with professionalism and empathy
• Intake & Family Support:
  Gather accurate client information, needs, preferences, and urgency of care
• Intake & Family Support:
  Clearly explain next steps, timelines, and what clients can expect
• Intake & Family Support:
  Serve as a consistent point of contact throughout the matching and onboarding process
• Provider Matching & Coordination:
  Match clients with appropriate providers based on clinical needs, availability, location, insurance, and preferences
• Provider Matching & Coordination:
  Coordinate introductions and facilitate handoffs between clients and providers
• Provider Matching & Coordination:
  Track provider availability and maintain accurate provider profiles
• Provider Matching & Coordination:
  Follow up to confirm successful matches and address any issues
• Customer Service & Success:
  Deliver a high-quality, supportive customer experience at every touchpoint
• Customer Service & Success:
  Proactively follow up to ensure satisfaction and continuity of care
• Customer Service & Success:
  Identify and escalate concerns or service gaps
• Customer Service & Success:
  Document all interactions clearly and accurately
• Insurance & Benefits Support:
  Collect and verify basic insurance information during intake
• Insurance & Benefits Support:
  Provide general education on benefits, coverage, copays, deductibles, and out-of-pocket maximums
• Insurance & Benefits Support:
  Flag potential coverage issues and route complex questions appropriately
• Administrative & Operational Support:
  Maintain organized, detail-oriented records
• Administrative & Operational Support:
  Track cases and outcomes using internal systems
• Administrative & Operational Support:
  Follow workflows while identifying opportunities for improvement

• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Previous experience in a Customer Success role within small business or ptient care space.
• Ability to manage multiple priorities
• Passion for serving families and navigating the complex child care space
• Comfort discussing sensitive topics with empathy
• Basic understanding of health insurance concepts
• Proficiency with CRM and office tools

• Mission-driven, collaborative team
• Competitive startup salary
• Performance-based bonus opportunities
• Early employee growth and leadership opportunities
• Medical, dental, and vision coverage
• Flexible PTO policy
• Hybrid work environment