More jobs:
Customer Experience & Product Support Lead
Job in
Culver City, Los Angeles County, California, 90232, USA
Listed on 2026-08-21
Listing for:
National-Research-Group
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
National-Research-Group is hiring a Lead, Product Support & Customer Experience to strengthen production support, triage, and user issue resolution for client-facing products. You will work cross-functionally with engineering, data, product, and client services to improve processes and customer satisfaction.
The role emphasizes empathy, clear communication, and scalable support practices as the team matures, with a focus on data-driven improvements and AI-assisted workflows.
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