Support Engineer – Events

Do something big and innovative! Stretch your creative muscles and work on big issues. Since 1989, we have developed technology environments, applications, and tools by providing experienced teams to implement, enhance, and maintain our clients’ essential systems and applications. Come join the Scalence team!

Title:

Support Engineer – Live Events

Start Date:

ASAP

Duration: 12 months

Location:

Culver City, CA

Pay: $50/hr w2

Work Hours:

This role follows a four-day, 10-hour shift model.

Schedule:

You should typically expect to work Thursday through Sunday, including early mornings, late nights, and weekends to align with live race coverage.

• Schedule:
  
  4x10-hour shifts per week
• Availability:
  Primarily Thursday through Sunday (could change to Wednesday through Saturday), including late nights and weekends based on race and match calendars.

• Live Event Support:
  Provide technical support for live streaming sports and high-profile productions.
• Platform & Network Monitoring:
  Monitor the health of the live event platform, ensuring both inbound and outbound traffic is healthy and optimized for the end-user experience.
• Incident Management:
  Act as the onsite point of contact for troubleshooting video/audio issues under real-time pressure. Execute escalations and coordinate with partners/vendors.
• Transmission Check-ins:
  Assist in broadcast transmission check-ins and signal validation for remote productions.
• System Configuration:
  Work with operations teams to configure routing, intercoms, and broadcast equipment in real-time.
• Documentation:
  Create and update playbooks, author Root Cause Analysis (RCA) reports, and provide high-level summaries for outage reports.
• Technical Maintenance:
  Perform broadcast equipment installations, including basic wiring and electrical maintenance within the monitoring facility.

• Experience:
  
  3–5 years of experience in broadcast engineering, live production, or video transport.
• Live Sports Background:
  Proven track record supporting live sports workflows (e.g., MLS, F1, or similar high-stakes environments).
• Network & Transport Knowledge:
  Strong understanding of network support, video transport technologies, and live encoding.
• Signaling Protocols:
  Familiarity with Transport Stream signaling (SCTE-35, SCTE-224/ESNI).
• Production Engineering:
  Solid grasp of remote production engineering and broadcast hardware.

• Communication:
  Ability to provide clear updates during high-pressure incidents.
• Documentation:
  Strong technical writing skills for incident logging and process improvement.
• Adaptability:
  Comfortable with a fluid schedule that changes weekly based on the global sports calendar.

Recruiter Name:
Jolly Jayaprakash

Contact Email/ Phone:  / j

Referrals welcome! Referral bonus up to $1000! Feel free to reach out for additional details.