Programmatic Solutions Consultant, Ads

Overview

Amazon Ads is looking for a Programmatic Solutions Consultant to support customers using our demand-side platform, Amazon DSP.

As a Programmatic Solutions Consultant (PSC), you will manage the end-to-end experience of our enterprise customers, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The PSC has experience in advertising technology and the programmatic advertising domain, using this expertise to help customers meet and exceed their business objectives. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs.

• Own the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives
• Provide onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
• Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
• Drive the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
• Define and improve processes and tools for the PSC team to better serve customers

A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, and conducting deep dives to determine root causes of issues and informing customers of the best course of action.

You will advocate for customers in internal forums, provide troubleshooting support and triage when needed, and share customer feedback to inform product and services design. PSCs operate as trusted advisors to customers every day, ensuring customers gradually develop into proficient users of our DSP who see Amazon DSP as their preferred means to reach their goals.

You will be passionate about understanding customer objectives and addressing them using our services and engagement best practices to drive adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will enable you to understand our offerings in detail and communicate them with passion, authority, empathy, and clarity.

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions span , services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges, making Amazon Ads a premier amplifier for brands to reach the right audiences in the right places on and off Amazon.

Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is increasingly popular with major advertisers and agencies worldwide. We aim to make e-commerce advertising a science that all users can leverage for programmatic success.

We embrace diversity and inclusion. We have 13 employee-led affinity groups with 40,000 employees in over 190 chapters globally. We offer innovative benefits and ongoing learning experiences, including CORE and Amaze Con. Amazon’s culture of inclusion is reinforced by our 14 Leadership Principles, which encourage seeking diverse perspectives, learning, earning trust, and being curious.

We value work-life balance and offer flexible working hours. We are committed to helping new members grow, with mentorship and opportunities to take on more complex tasks as part of career development.

• Experience analyzing data and best practices to assess…