Analyst, Facilities & S3 Systems

Responsibilities

• Support, Maintenance & Data Integrity:
  Maintain departmental systems and Archibus from a business operations perspective, own data integrity, auditing, validation routines, and operational accuracy; investigate root causes of data issues and assist in implementing corrections; coordinate with IT or vendors only for technical escalations, while retaining responsibility for clearly communicating business requirements, priorities, and desired outcomes.
• System Optimization & Departmentwide Support:
  Support analysis of operational processes and assist in identifying system-supported improvements; partner with the Facilities & S3 data analytics team in support of dashboards, reports, and insights tailored for operational decision‑making; serve as a super user of departmental systems, assisting with configurations, permissions, and foundational tasks; identify and document potential new use cases for Archibus and other systems; maintain a clear understanding of the capabilities, limitations, pros, and cons of all systems used within Facilities & S3;
  
  under management direction, support stakeholders in evaluating solutions for any given operational requirement.
• Training, Documentation & User Support:
  Write and update documentation of processes and procedures related to system processes, workflows, and data integrity; provide training and develop clear, business‑focused documentation, user guides, and reference materials; support user onboarding and ongoing user education, ensuring consistent and effective system usage; promote operational best practices and reinforce workflow standards across all system users.
• Solution Design, Testing & Implementation:
  Gather requirements from business stakeholders and document needs for management review; translate departmental needs into clear functional specifications and workflow recommendations; coordinate and document business‑side testing, validation, and acceptance of new features or enhancements; provide input on proposed solutions focused on operational impacts and testing observations.
• Liaison With IT, BRM, & External Vendors:
  Represent business operations in all interactions with IT BRMs and third‑party vendors; ensure that technical teams understand operational contexts, constraints, and objectives before implementing changes; follow established change‑control processes, testing requirements, and rollout steps; track enhancement requests and system issues; participate in and provide documentation and business context for roadmap discussions led by management.
• Advocacy & Business Enablement:
  Support ongoing improvements in system usage and adoption; collect user feedback for management review; assist in evaluating new tools and system capabilities; document user needs, test results, and operational impacts for management evaluation; identify and pursue opportunities for other areas of the department to benefit from Archibus and related systems; support continuous improvement in system adoption, utilization, and business value.
• Project Participation:
  Represent business operations in cross‑functional projects, ensuring system and workflow decisions reflect real operational needs; provide operational insight throughout planning, testing, rollout, and stabilization phases; document outcomes, testing results and observations as requested; assist with post‑launch follow‑up tasks.

• Bachelor’s degree in Information Technology, Computer Science, Facilities Management, Business Systems, or a related field. No degree required; BOMA or IFMA certifications preferred.
• Strong understanding of IWMS/CAFM systems (Archibus preferred).
• Knowledge of data integrity practices, reporting tools, and workflow/process mapping.
• Ability to translate technical concepts into clear, business‑friendly language.
• Strong analytical, documentation, presentation, and communication skills.
• 3‑5 years of systems analysis, business operations systems support, or related experience preferred.
• Experience with IWMS/CAFM/CMMS platforms preferred.
• Proficient in SQL.
• Proficiency with Microsoft Office Suite.
• Knowledge of AutoCAD preferred.
• Strong analytical and problem‑solving abilities.
• A…