Bureau IT Support Technician

OVERVIEW

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.

Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role s means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

The Bureau Support Technician is a critical link in NPR’s content delivery chain. Based in our Culver City office, you will ensure the technology powering our West Coast operations remains resilient and reliable. Supporting everything from end‑user systems to broadcast‑critical infrastructure, this role works at the intersection of traditional IT and modern content production. If you are an IT professional who thrives in a deadline‑driven environment and understands that technical uptime is essential for public service journalism, we want to hear from you.

• End-User Excellence: Provide technical support for staff in‑person and remotely, resolving hardware, OS, and application incidents across PC, Mac, and mobile platforms.
• Infrastructure Maintenance: Assist in the administration and physical maintenance of on‑site data center equipment, including servers, storage, telephony, and network connectivity.
• Production Support: Troubleshoot specialized production tools used in audio broadcasting and content management, ensuring continuity for high‑stakes editorial workflows.
• Identity & Access Management: Manage user life cycles and security using Active Directory, Exchange/Entra, and MFA tools.
• Systems Deployment: Build, install, and maintain highly available workstations and production studio hardware following institutional change management processes.
• Liaison & Escalation: Act as a local technical liaison, collaborating with infrastructure and product teams to resolve critical outages and root‑cause issues.
• Documentation: Develop and maintain clear training materials, standard operating procedures (SOPs), and asset inventories for the Culver City office.
• Operational Readiness: Participate in a 24/7 on‑call rotation and work flexible shifts as required to support a round‑the‑clock news cycle.
• Mentorship: Support the growth of the team by mentoring junior technicians and interfacing with external vendors for project success.

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.

• 5+ years of enterprise technology support experience in a multi‑platform environment (Mac/PC/Mobile).
• Technical Breadth: Demonstrated experience with Exchange/Entra, Active Directory, and cloud‑based device management.
• Networking Fundamentals: Proficiency in troubleshooting DNS, DHCP, VPN, wireless, and voice/data cabling.
• Infrastructure
  
  Skills:
  
  Experience supporting on‑site data center environments, including production workstations, broadcast systems, and server hardware.
• Support & AV: Proven ability to support enterprise video conferencing and high‑end AV equipment.
• Agility: Demonstrated success in prioritizing multiple responsibilities in a deadline‑driven, "mission‑critical" environment.
• Collaboration: Strong interpersonal skills with a focus on cooperative problem‑solving and mentoring others.

• Experience supporting specialized audio/broadcast tools (e.g., Pro Tools, DAViD suite).
• Familiarity with server virtualization (Linux/Windows) and scripting/automation.
• Content…