Streaming Operations Manager

We are seeking a Streaming Operations Manager to establish and lead a new Service Delivery function for Sony Pictures Consumer Platforms & Services. This role will play a critical part in enabling successful content launches, promotional campaigns, live events, and platform enhancements while ensuring a seamless viewing experience for our customers.

The Streaming Operations Manager will establish and oversee release management, incident response, and operational readiness processes while serving as the direct manager of the Network Operations Center (NOC).

This is a highly collaborative leadership role requiring coordination and influence across Product, Engineering, Marketing, Programming, Monetization, Content Operations, and Infrastructure teams.

• Own the operational health, availability, and performance of Sony Pictures' direct-
• Lead operational readiness planning for major content premieres, live events, marketing tentpoles, and significant product releases.
• Establish and manage release and change management processes that ensure appropriate testing, approvals, risk assessment, and deployment readiness.
• Ensure comprehensive rollback planning, launch support, and post-release monitoring for all production deployments.
• Drive continuous improvement of release practices to minimize customer impact while accelerating delivery velocity.
• Lead incident response activities, including stakeholder communications, root cause analysis, postmortems, and corrective action planning.
• Drive root‑cause analysis, postmortems, and partner with Product Management and PMO to prioritize and track continuous improvement initiatives.
• Manage the Network Operations Center (NOC), including monitoring practices, escalation procedures, operational workflows, staffing, and performance management.
• Collaborate closely with Product Management, Engineering, QA, Marketing, Programming, Content Operations, and Infrastructure teams to ensure platform reliability and a high‑quality customer experience.
• Establish frameworks, metrics, and reporting to improve Mean Time to Detect (MTTD), Mean Time to Restore (MTTR), and overall service reliability.
• Develop and maintain operational dashboards and reporting that provide visibility into incidents, release performance, platform health, and service availability.
• Report regularly on operational performance, incident trends, platform uptime, and progress toward service-level objectives, including maintaining 99.9% availability.

• 5+ years of experience in operations, service delivery, streaming operations, production operations, or program management within OTT platforms or digital
• 2+ years of experience managing operational teams, NOCs, or service management organizations.
• Familiarity with streaming ecosystems including channel delivery pipelines, metadata workflows, and content distribution infrastructure.
• Remarkable clarity and accuracy in written and verbal communication. You are comfortable translating between the technical team and the business.
• Experience using project management and collaboration tools including Jira, Confluence, , Tableau, Slack, and Microsoft Teams.
• Strong organizational, analytical, and communication skills.
• Demonstrated ability to manage multiple concurrent initiatives in a fast‑paced environment and influence stakeholders across functional teams.
• Possesses a broadcast mentality, understanding streaming services are always on and customer expectations never pause. Demonstrates urgency, accountability, and ownership.

• ITIL, SRE, Agile, or Dev Ops certifications.
• Experience operating FAST platforms.
• Experience working with streaming technology vendors or media delivery platforms.